Overcoming Org Chart Writer's Block: Results Oriented

This is the fifth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3 and Part 4.

“My employees know what to do, but if one thing goes wrong, they just stand around.”

“They can get the job done—but only in the slowest possible way. Why don’t they work harder?”

“No one does it as well as I do or cares as much as I do.”

Topics: Managing Employees, Company Culture, Management

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Overcoming Org Chart Writer's Block: Implied vs Explained

This is the fourth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3.

Fully implementing your Position Agreements is an endeavor that requires simple steps over time. It starts with your Organization Chart, and it ends with your employees doing their work as well or better than you ever could.

Topics: Managing Employees, Company Culture

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Overcoming Org Chart Writer's Block: From Paper to People

This is the third installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1 and Part 2.

If you followed my previous blogs—and you kept it simple—you should have a Position Agreement for each role in your business with a list of activities that both you and your employees understand and have signed off on.

Topics: Managing Employees, Company Culture

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Overcoming Org Chart Writer's Block: Position Agreements

This is the second installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1.

The three things people crave in a business are: Certainty, Unity and Stability.

  • Certainty enters when people know what you expect them to do.
  • Unity is established when you and your employees agree point-by-point.
  • Stability begins when you write it down and refer back to the agreement.

Topics: Managing Employees, Company Culture

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The Best Employee Retention System for Your Business

Imagine what kind of workplace your business would be if your employees thought to themselves:

  • "I’m excited about my work.”
  • “This is a place where I can achieve my goals.”
  • “I feel safe. It’s okay to make a mistake, and I will learn from it.”
  • “I have some great ideas on how to improve things. I can’t wait to share them with my manager.”

Topics: Managing Employees, Company Culture, Leadership

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What I Discovered on My Quest for Work-Life Balance

I’m in the upstairs bathroom writing notes on my iPhone when it strikes me—the apparent irony of me sketching out notes for a blog post about work-life balance while in the middle of giving my daughters a bath. I left work hours ago but had hardly left my work behind me. And in that moment I felt so close to the many business owners that come to us seeking to improve the balance between their work and their personal lives. Creating work-life balance is a difficult task, but it’s also a rather poorly-defined term. What does that balance really look like? If “balance” means an equitable distribution of hours, is that what everyone really wants?

Topics: Company Culture, Leadership

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Struggling to Engage Your Employees? Start Here.

You call your team together to roll out your strategy for the coming quarter. Everyone gathers around and all eyes are on you. You’ve spent at least forty hours over the last two weeks planning, modeling, forecasting, all in anticipation of this day. OK, take a deep breath, and begin your presentation. Five minutes in you start to notice some people drifting off, getting lost in their own thoughts. You’re not being inspiring enough. Have to up the energy…

Topics: Managing Employees, Company Culture, Leadership

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The One Place You Aren't Looking to Improve Your Customer Experience

Now more than ever, money, technology and personnel are invested in the user and customer experience. In today’s world of instant reviews and feedback, businesses are sprinting to stay one step ahead of their customer to attract their target market, intuit their needs and attempt to exceed expectations.

Topics: Company Culture, Leadership

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Go from Overwhelm to Overjoyed

Why You're Frustrated and What to Do About It

Employee turnover. Customer complaints. Unplanned expenses. Competition everywhere you look. Pain in the neck vendors. An endless string of new technologies you’re supposed to learn how to use. Social #%?@! media. It’s enough to make you want to go get a job.

This isn’t what you signed up for. The whole point of this was to get in control of your life, to do something that you’re passionate about. It wasn’t about the money, but about being able to do what you love. What the heck happened?

Topics: EMyth, Company Culture, Leadership

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If Your Company Culture Could Talk, What Would It Say?

Would you apply for a job at your business? Think about it for a moment. With where you are in your life—with your unique talents and dreams—is it the kind of place that would support you in getting closer to the life you want? Do you think you have any employees who aren’t evaluating their jobs, right this very minute, on that criteria?

Topics: Managing Employees, Brand, Company Culture

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