Stop Waiting for the Perfect Salesperson

It’s not hard to agree with the idea that your business needs systems. But, when it comes to sales, small business owners often have a lot of difficulty really getting behind creating a comprehensive sales system or sales process.

Naturally, nobody wants their salespeople to sound ‘canned.’

It’s much more thrilling to dream about finding salespeople who will just know how to bring in your best customers and create exponential growth for you because they have that magical gift of getting people to buy.

Topics: Sales

Read More

A Day in Your Life

The day you decided to stop working for anyone but yourself was probably glorious. No one to tell you what to do and how to do it. Life suddenly had promise, imagining yourself spending every day doing the work you’re passionate about. Until… until the day you realized that instead of your boss dictating how you did one thing, now you had a dozen things coming at you that you weren’t counting on and, frankly, didn’t know how to do: sales things, customer things, employee things, money things, production and delivery things. And, the saddest thing is that you found yourself with as little control over your time as you had before you went into business for yourself.

Topics: Leadership

Read More

Have You Said No Today?

John Lennon gave us, “Yes is the answer,” and I get what he means. He was talking about saying yes to love, embracing life, and seeing opportunities instead of limits—all important and valuable in building the kind of world we want to live in. But what about saying “No?” Is there a place for that, especially in your business? Have you ever taken a moment to consider what you really want and need to say No to right now?

Topics: Leadership, Management

Read More

The Best Employee Retention System for Your Business

Imagine what kind of workplace your business would be if your employees thought to themselves:

  • "I’m excited about my work.”
  • “This is a place where I can achieve my goals.”
  • “I feel safe. It’s okay to make a mistake, and I will learn from it.”
  • “I have some great ideas on how to improve things. I can’t wait to share them with my manager.”

Topics: Managing Employees, Company Culture, Leadership

Read More

The Systems Blueprint for Building Your Own Rocket: The Ownership Stack for EMyth-ing Your Business

This is the sixth and final installment in helping you develop and design clear systems. Click here for Part 1, Part 2Part 3, Part 4, and Part 5.

Before I dive into this final article on systems development, I want to thank those of you who have written to me during the course of this series. Your participation in this process has made writing this series so rewarding. In particular, I want to thank Bob C. who provided the inspiration I needed for this last piece.

Topics: Leadership, Systemization

Read More

Changing Your Perspective to Create a Systems Strategy: The View From Space

This is the fifth installment in helping you develop and design clear systems. Click here for Part 1, Part 2, Part 3, Part 4, and Part 6.

Last week I covered how an operations manual can save your business (and your life), much like the operations manual on Apollo 13 saved Jim Lovell’s life. This week, I want to take you on a journey into systems strategy:

  1. Reality dictates you will be building systems while working in your existing business. We call this working in ‘Old Co’.
  2. Using the EMyth Seven Dynamics will allow you to prioritize which systems to work on and in what order, to get results.
  3. Creating a systems strategy helps you to prioritize working on your new business (what your business will look like in the future). We call this working on ‘New Co’.

Topics: Strategic Planning, Leadership, Systemization

Read More

How Do You Create a Business That Beats the Odds? I’ll Tell You.

It was about a year ago today that I was asked by Gail Frahm, our Board Chair, to become the next CEO of EMyth. The last year has been filled with an immense amount of learning and growth. My appreciation for every single person on our team in Ashland, Oregon has never been greater: they are all incredibly devoted to clearing the path for our network of coaches to do the important work of improving the lives and businesses of business owners around the world. Perhaps you’ve seen or heard from them in emails or on the phone, in videos or webinars, but if you haven’t… please know there isn’t a more dedicated team anywhere in the world. They are: Britt’nee Anderson, Michael Anderson, Jed Bickford, Justine Bowen-Jones, Sam Gerber, LC Graf, Molly Hamilton, Ali Hough, Nick Lawler, Slade Machamer, Josh Merritt, Lenny Miller, Ashley Nunes, Eben Ostergaard, Sierra Satow, Jon Shaffer, Adam Traub, Cass Wick, and Shey Yearsley.

Topics: EMyth, Leadership

Read More

How an Operations Manual Can Save Your Business

This is the fourth installment in helping you develop and design clear systems. Click here for Part 1, Part 2, Part 3, Part 5, and Part 6.

During the last long-haul flight I was on, I re-watched ‘Apollo 13’ (the one with Tom Hanks as Jim Lovell). Perhaps not the best choice as I was hurtling through the sky at 500 mph in a tin-can myself, but there’s something to be said for the thrill. If you haven’t seen the film, it's based on real-life events and it’s gripping.

Topics: Strategic Planning, Leadership, Systemization

Read More

What I Discovered on My Quest for Work-Life Balance

I’m in the upstairs bathroom writing notes on my iPhone when it strikes me—the apparent irony of me sketching out notes for a blog post about work-life balance while in the middle of giving my daughters a bath. I left work hours ago but had hardly left my work behind me. And in that moment I felt so close to the many business owners that come to us seeking to improve the balance between their work and their personal lives. Creating work-life balance is a difficult task, but it’s also a rather poorly-defined term. What does that balance really look like? If “balance” means an equitable distribution of hours, is that what everyone really wants?

Topics: Company Culture, Leadership

Read More

How Can Ordinary People Create Extraordinary Results?

This is the third installment in helping you develop and design clear systems. Click here for Part 1, Part 2, Part 4, Part 5, and Part 6.

This week I want to share a business development concept that will help you turn your current frustrations into operational systems. It’s one small step for you and your team, but it will be one giant leap for your business.

There were some days as a business owner when I felt completely consumed by my business. The only thing I could count on was a frustrating lack of control as I raced around putting out fires. On days like that, I found myself wishing I was like the members of the Apollo program: the mad scientist, the iron-jawed leader, and the astronaut:

Topics: Strategic Planning, Leadership, Systemization

Read More