The Best Employee Retention System for Your Business

Imagine what kind of workplace your business would be if your employees thought to themselves:

  • "I’m excited about my work.”
  • “This is a place where I can achieve my goals.”
  • “I feel safe. It’s okay to make a mistake, and I will learn from it.”
  • “I have some great ideas on how to improve things. I can’t wait to share them with my manager.”

Topics: Managing Employees, Company Culture, Leadership

Read More

What I Discovered on My Quest for Work-Life Balance

I’m in the upstairs bathroom writing notes on my iPhone when it strikes me—the apparent irony of me sketching out notes for a blog post about work-life balance while in the middle of giving my daughters a bath. I left work hours ago but had hardly left my work behind me. And in that moment I felt so close to the many business owners that come to us seeking to improve the balance between their work and their personal lives. Creating work-life balance is a difficult task, but it’s also a rather poorly-defined term. What does that balance really look like? If “balance” means an equitable distribution of hours, is that what everyone really wants?

Topics: Company Culture, Leadership

Read More

Struggling to Engage Your Employees? Start Here.

You call your team together to roll out your strategy for the coming quarter. Everyone gathers around and all eyes are on you. You’ve spent at least forty hours over the last two weeks planning, modeling, forecasting, all in anticipation of this day. OK, take a deep breath, and begin your presentation. Five minutes in you start to notice some people drifting off, getting lost in their own thoughts. You’re not being inspiring enough. Have to up the energy…

Topics: Managing Employees, Company Culture, Leadership

Read More

The One Place You Aren't Looking to Improve Your Customer Experience

Now more than ever, money, technology and personnel are invested in the user and customer experience. In today’s world of instant reviews and feedback, businesses are sprinting to stay one step ahead of their customer to attract their target market, intuit their needs and attempt to exceed expectations.

Topics: Company Culture, Leadership

Read More

Go from Overwhelm to Overjoyed

Why You're Frustrated and What to Do About It

Employee turnover. Customer complaints. Unplanned expenses. Competition everywhere you look. Pain in the neck vendors. An endless string of new technologies you’re supposed to learn how to use. Social #%?@! media. It’s enough to make you want to go get a job.

This isn’t what you signed up for. The whole point of this was to get in control of your life, to do something that you’re passionate about. It wasn’t about the money, but about being able to do what you love. What the heck happened?

Topics: EMyth, Company Culture, Leadership

Read More

If Your Company Culture Could Talk, What Would It Say?

Would you apply for a job at your business? Think about it for a moment. With where you are in your life—with your unique talents and dreams—is it the kind of place that would support you in getting closer to the life you want? Do you think you have any employees who aren’t evaluating their jobs, right this very minute, on that criteria?

Topics: Managing Employees, Brand, Company Culture

Read More

How Can You Keep It Real with a Virtual Team?

There’s no substitute for being in the same place as your employees. And that’s a good thing. Part of the joy of going to work is that you get to spend your day with people you respect, and we hope, enjoy being around. And while there are some good reasons to have people on your team who work remotely, you have to address the very real gap that’s present because they aren’t. As long as you start there, there are many things you can do—best practices and powerful tools—to close it.

Topics: Managing Employees, Company Culture

Read More

Accountability Means Never Having To Say "We're Sorry"

"We're sorry" is a terrible thing to say to a frustrated customer. That is, unless you've already fixed the problem. Apologizing before you've fixed the problem, as we all know first hand, can get things going downhill fast. Before, we were frustrated with the product or service. Now we're frustrated with your employee, and by extension, you and your brand. This is rapidly approaching common knowledge in the business world, so why do so many businesses still miss the mark in the moments that count?

Topics: Company Culture, Leadership

Read More

Are You Talking To Me? The Three Kinds Of Working Relationships

There are infinite possibilities for titles and positions in your business, but there are really only three kinds of relationships between any two of them. And understanding the dynamics of these three relationships - which are, more than anything, power dynamics - is critical to the professional development of your staff, the long term health of your business culture, and the personal sanity of everyone involved. The work here is intimately tied to having a well conceived org chart, as you seek to bring out 'hidden' dynamics in your company culture before they turn toxic.

Topics: Managing Employees, Company Culture, Leadership

Read More

Using EMyth To Grow Your Business? What Story Are You Telling?

You can learn a lot about your business through market research and customer feedback. But if you're building a brand for the long term, there's a deeper story that isn't so easily quantified. It's the more personal story you're telling yourself and then to your customers that keeps people coming back. And after the early stages of a business, one of the biggest challenges isn't just staying true to that story, it's refining it, and staying relevant to both existing customers and new ones.

Topics: Brand, Company Culture

Read More