You CAN Build a Team That Does Things Your Way

How many times have you wished your employees would do things your way? The way you treat customers, the way you make sales, the way you deliver your product or service, the way you solve problems, and, if we’re going to be honest, the way you think?

If you’re like most business owners who want to create a self-sustaining business—one that gives you the choice to be there or not—you know that having a team of people that does things your way is fundamental to letting go.

Topics: Managing Employees, Company Culture, Hiring

Read More

Position Agreements Will Transform the Way Your Team Works—Here’s How

How do you create a company that produces consistent and desirable results? It’s a question every business owner asks, and the answer is simple: Create systems that support the outcomes you want to achieve—from the customer experience and team culture you want to promote, to the product you deliver and your annual revenue goals.

Topics: Managing Employees, Company Culture, Management

Read More

Systems Will Set You Free

This is the third post in our series, How to Build a Business That Doesn't Depend on You. You can read the first post here, the second here, and the fourth here.

If you want to confidently step away from your business—whether it’s for two weeks, two months, or two years—you need to trust that two key dynamics in your business can operate consistently and predictably whether you’re there or not.

Topics: Company Culture, Values, Systemization

Read More

Building a Self-Sustaining Business Is a Choice

This is the second post in our series, How to Build a Business That Doesn't Depend on You. You can read the first post here, the third here, and the fourth here.

Let’s be honest: Building a business that doesn’t depend on you isn’t easy. It’s going to take lots of time, attention, and know-how. You’re going to be drawn into fighting fires you wish weren’t happening; you’re going to worry about having the right resources to create the right results; you’re going to have to make things happen that you don’t really know how to do. At times, you’re going to feel let down by the very people you depend on to free you.

Topics: Company Culture, Leadership, Values

Read More

What it Takes to Develop a High-Performing Team

Our recent post about systems should have your gears turning already, but for your business to truly thrive, the best-designed systems alone won’t suffice.

You need people. But not just any people: You need a high-performing team. The kind of team that makes your systems—and your business—really work.

Topics: Managing Employees, Company Culture, Management

Read More

Overcoming Org Chart Writer's Block: Results Oriented

This is the fifth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3 and Part 4.

“My employees know what to do, but if one thing goes wrong, they just stand around.”

“They can get the job done—but only in the slowest possible way. Why don’t they work harder?”

“No one does it as well as I do or cares as much as I do.”

Topics: Managing Employees, Company Culture, Management

Read More

Overcoming Org Chart Writer's Block: Implied vs Explained

This is the fourth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3.

Fully implementing your Position Agreements is an endeavor that requires simple steps over time. It starts with your Organization Chart, and it ends with your employees doing their work as well or better than you ever could.

Topics: Managing Employees, Company Culture

Read More

Overcoming Org Chart Writer's Block: From Paper to People

This is the third installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1 and Part 2.

If you followed my previous blogs—and you kept it simple—you should have a Position Agreement for each role in your business with a list of activities that both you and your employees understand and have signed off on.

Topics: Managing Employees, Company Culture

Read More

Overcoming Org Chart Writer's Block: Position Agreements

This is the second installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1.

The three things people crave in a business are: Certainty, Unity and Stability.

  • Certainty enters when people know what you expect them to do.
  • Unity is established when you and your employees agree point-by-point.
  • Stability begins when you write it down and refer back to the agreement.

Topics: Managing Employees, Company Culture

Read More

The Best Employee Retention System for Your Business

Imagine what kind of workplace your business would be if your employees thought to themselves:

  • "I’m excited about my work.”
  • “This is a place where I can achieve my goals.”
  • “I feel safe. It’s okay to make a mistake, and I will learn from it.”
  • “I have some great ideas on how to improve things. I can’t wait to share them with my manager.”

Topics: Managing Employees, Company Culture, Leadership

Read More